Machine Learning
AI-driven customer engagement solution for Barry Callebaut
An AI-driven system, designed for the leading manufacturer of chocolate and cocoa products, interprets customer requests and recommends relevant products in real time.
ZONE3000 built a proof-of-concept engagement platform powered by multi-agent architecture and Retrieval-Augmented Generation. The system analyzes customer briefs, retrieves product data, and suggests tailored recommendations in real time. Hosted entirely on Azure with strict data-protection measures, the solution showed how AI can shorten sales cycles and strengthen customer relationships.
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