Case studies

  1. E-commerce & Retail

    AI-powered support chatbot for an e-commerce platform

    ZONE3000 developed a custom chatbot that automated customer support, reduced live-agent workload, and delivered secure, compliant interactions.

    A global e-commerce platform needed a faster way to manage growing customer inquiries without overloading its support team. ZONE3000 built an AI-driven chatbot that understands user intent, accesses real-time order data, and resolves common issues securely. It now handles a large share of requests instantly and routes only complex cases to human agents.

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  2. E-commerce & Retail

    Generative AI assistant for home decor shopping

    ZONE3000 developed a Generative AI assistant that helps customers choose home decor items, visualize styled looks, and shop with more confidence.

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  3. E-commerce & Retail

    Scaling retail & e-commerce with a dedicated delivery team

    ZONE3000 helped a growing retail and e-commerce company scale efficiently while maintaining delivery quality and operational control.

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  4. E-commerce & Retail

    GenAI platform for personalized DIY painting support

    Generative AI platform, created by ZONE3000, provided personalized guidance for painting projects and increased customer engagement.

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Trusted partner for E-commerce & Retail companies with 15+ years of average client engagement

  1. Clutch Top Software Developer award

    Top Software Developer

  2. Trusted Tech Service Provider award

    Trusted Tech Service Provider

  3. MENA 25 Gold Winner badge

    Innovative Achievement in Organizational Recovery

  4. TrueFirms Top Artificial Intelligence Company badge

    Top Artificial Intelligence Company

  5. TrueFirms Top Software Development Company badge

    Top Software Development Company

  6. Global Business & Finance Magazine Best AI Solutions Provider award

    Best AI Solutions Provider

  7. International Business Magazine Best AI & ML Solutions Provider MENA award

    Best AI & ML Solutions Provider MENA

  8. Brands Review Best AI & ML Innovation of the Year award

    Best AI & ML Innovation of the Year

  9. Global economics

    Most Innovative AI Partner for Operational Efficiency

  10. Global excellence

    Best AI & ML Service Provider

  11. DOU

    TOP-5 Best IT Employers

  12. TechBehemoths Global Awards 2025 Winner - Artificial Intelligence

    TechBehemoths Global Awards Winner

  13. Best Employer Brand Management award

    Best Employer Brand Management

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Award icon

27+ years

of helping to change the way our customers do business

Users icon

2,400+

global technology experts delivering software innovation

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94%

average client satisfaction rate

Successfully launched 2 internal products, demonstrating our ability to think strategically and develop AI-driven solutions that address real business needs.

Software development and Data services for E-commerce & Retail business

Team Augmentation

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What it is:

Senior engineers join your team and start contributing from day one – fully embedded into your workflow and culture. You gain speed, stability, and expertise without long hiring cycles or extra paperwork.

When it's right:

You already run a strong team, but need to scale fast. Your backlog is growing faster than hiring can keep up, or you need niche expertise (BI, Big Data, GenAI, ML) that's hard or costly to source locally.

Dedicated Teams

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What it is:

Dedicated delivery teams aligned with your goals and culture (engineers, analysts, QA, and PMs) who take full ownership of outcomes. They work as an extension of your company, fully managed and supported on our side.

When it's right:

Ideal for new products, market expansion, or large initiatives requiring dedicated focus. You need a team that can operate semi-autonomously while staying aligned with your strategy.

Machine Learning

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What it is:

Full-cycle ML services – from defining the problem to building, deploying, and monitoring models in production.

When it's right:

You aren't getting value from your data. You want to add predictive features to your product. You need to apply ML to automate decisions, detect anomalies, forecast demand, deliver recommendations, personalize user experiences, segment customers, prevent fraud, improve processes, enable predictive maintenance, and enhance analytical apps that still rely on manual work.

Generative AI

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What it is:

Custom LLM solutions, RAG setups, and AI features built for your specific business needs.

When it's right:

You're looking to apply AI to improve your product or internal operations. You require domain-focused AI that generic tools can't deliver. You want to add AI capabilities without redesigning your existing tech stack.

BI & Big Data

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What it is:

Full data pipeline management from ingestion and processing to analytics, visualization, and AI integration.

When it's right:

Your data is spread across multiple systems. Decisions rely on outdated insights. Dashboards are slow or unreliable. You need real-time data processing.

Cybersecurity

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What it is:

Full security assessments, penetration tests, GRC audits, and a skilled team to fix issues and modernize your security operations.

When it's right:

You need to improve your security, meet compliance requirements, or expand your technical capacity with expert ethical hackers and security engineers, all without rebuilding your systems.

What our clients say

  1. "ZONE3000 showed strong AI expertise and helped boost our service performance by 70%."

    The team analyzed the main pain points of our call center and created a solution that addressed several key issues at once. They built a clear strategy and applied AI and ML models to improve our daily workflows. Service performance grew by 70%, first-call resolution hit 85%, and the system revealed new insights into agent performance. Now we have a reliable solution that grows with our company.

    Kate D.

    Head of Customer Engagement at Teliqon

  2. "ZONE3000 helped us improve targeting and automate campaign reporting."

    Working with ZONE3000 was a positive and well-organized experience. The team quickly understood our goals and the technical side of the project. They stayed in touch, explained things clearly, and were open to feedback. The new tools now help us target audiences better, personalize messages, and track campaign results automatically.

    Anastasia C.

    Marketing Project Manager at eSputnik

  3. "After integrating the AI solution, our marketing platform became 38% more efficient."

    ZONE3000 integrated Generative AI into our marketing platform, connecting data from multiple sources to generate accurate and relevant campaigns. The new solution has already brought 23% organic growth and improved overall efficiency by 38%, helping us personalize marketing campaigns across all customer segments. The final result fully met our goals.

    Marketing specialist at EVADAV

  4. "Excellent service and AI solutions that increased engagement by 21%"

    ZONE3000 integrated generative AI into our email design and automation platform. The new solution improved personalization, increased engagement by 21%, and made workflows 35% more efficient. The collaboration was smooth, communication clear, and results delivered on time.

    Alina T.

    PR Manager at Stripo

  5. "The implementation of a predictive ML model helped us reduce response time by 72%."

    They built a predictive ML model that scored and prioritized leads across channels and connected all tracking data into one system. The solution improved lead-to-opportunity conversion by 30% and reduced response times by 72%. It helped focus sales and marketing on high-value prospects and reduced wasted effort.

    Anastasia G.

    Growth Strategy Lead at Belkins

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Why choose us

Business metrics first icon

Business metrics first

Our priority is business impact, not just perfect engineering.

All our solutions are built around clear ROI goals and measurable outcomes (revenue growth, cost savings, or time reduction) tracked from start to finish.

Production-ready data solutions icon

Production-ready data solutions

Our experts don't stop at concepts or prototypes.

We deliver solutions that work: models run in production, dashboards guide daily decisions, and GenAI features are embedded into live workflows.

Your stack, your control icon

Your stack, your control

We work within your existing tech stack.

You avoid vendor lock-ins or unnecessary re-architecture: solutions fit your current infrastructure, and your team can support them after delivery with full knowledge transfer.

Speed without compromise icon

Speed without compromise

We deliver fast with no trade-offs.

You gain access to top-tier senior talent, quickly, while we handle the process with transparency and efficiency, focusing on the right fit and a positive experience — not simply a fast hire.

Flexible by design icon

Flexible by design

Our experts work at your pace.

As business needs evolve, contracts scale accordingly, giving you full control of budget and capacity – you choose the direction, and we adapt.

Proven expertise and reliability icon

Proven expertise and reliability

Senior engineers, AI experts, and data specialists are ready to deliver.

Our professionals take full ownership, applying deep domain expertise to deliver results from day one.

Integrated, not isolated icon

Integrated, not isolated

We work inside your environment – your tools, processes, and culture – giving you full visibility and control.

You also get a dedicated Talent Partner to support sustainable HR and operational practices, ensuring alignment with your way of working.

Book a consultation

No pressure — our consultation is simply a call to explore your needs and recommend the best approach. No hard sales, just honest advice

Our industry expertise

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